Information Centre Supervisor
Betws y Coed, Conwy

About Us

Snowdonia National Park Authority protects the natural beauty, wildlife and cultural heritage of Eryri National Park. Covering 823 miles of diverse landscape, the Park is home to over 26,000 people, the highest mountain in Wales and the largest natural lake in Wales.

We are now looking for an Information Centre Supervisor to join our team on a full-time, permanent basis, working 4 to 5 days per week on a monthly rota basis.

The Benefits

- Salary of £12.20 - £12.82 per hour
- St Davids Day off
- Pension
- Holiday Allowance (24 days)
- The chance to work in an area of outstanding natural beauty
- Excellent Staff Benefits through 360 Wellbeing App
- GP24/7
- Mental Health Support
- Legal Support
- Financial Support
- Carer Support
- 3p Off a Litre of Diesel
- Menopause Information & Support
- Health & Fitness
- Ask Bill
- Self Help Workbooks
- Discounts
- Assist Protect free for 12 months

The Role

As an Information Centre Supervisor, you will manage the day-to-day operations of our Information Centre at Y Stablau, Betws y Coed.

Providing advice and assistance to the public about Snowdonia, Wales and the surrounding areas, you will promote the responsible enjoyment of the countryside while enhancing public awareness of the National Park’s special qualities.

You will also support the Sustainable Tourism Manager in developing the Centre as a hub for discovery, promoting local businesses and increasing commercial activities.

Additionally, you will:

- Handle inquiries from visitors, offering guidance on local attractions, facilities and events
- Assist with maintaining the Centre’s social media presence
- Manage stock control, weekly returns and banking processes
- Lead the Centre’s team, creating staff rotas and conducting annual appraisals
- Ensure health and safety compliance within the Centre
- Support the organisation of local events and work with tenants at Y Stablau

About You

To be considered as an Information Centre Supervisor, you will need:

- The ability to speak Welsh and English fluently
- Local knowledge and an enthusiasm for the qualities of the National Park and the area
- Good knowledge of Welsh geography and attractions
- The willingness to work weekends and bank holidays

The closing date for this role is 22nd October 2024.

Other organisations may call this role Visitor Centre Supervisor, Tourist Information Lead Leader, Customer Service Supervisor, Customer Service Team Leader, Shop Supervisor, Centre Supervisor, Retail Supervisor, or Retail Team Leader.

So, if you’re looking for a great new role as an Information Centre Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.